Kathmandu. Provision has been made for hearing the complaints of customers in any bank or financial institution.
The banks and financial institutions (BFIs) have made arrangements for redressal of customers’ complaints under the direction of Nepal Rastra Bank. For this, they have set up an information and grievance redressal desk.
If the customer has any complaint with the bank he is transacting with, he can keep it at the same desk. Banks display the name, designation, phone number, mobile number and e-mail address, hotline number and online grievance redressal portal on the front of their website.
In this way, if the complaint is not heard even after filing a complaint with the concerned bank or financial institution, the complaint can be registered at the gunaso.nrb.org.np of the Rastra Bank. In addition, complaints can be lodged at the central office of the NRB or at the state-based offices.
