Kathmandu. KATHMANDU: Insurance companies have intensified customer centric service and awareness campaigns on the occasion of Dashain 2082, the great festival of Nepalis. Keeping in mind the increasing travel risks and economic mobility during the festive season, the insurance sector has taken initiatives to expand services, invest premiums and ease claim payments, which has TAG_OPEN_span_6 helped to build public TAG_CLOSE_span_6 confidence.
The companies have taken special initiatives to ensure that customers are not deprived of essential insurance services during the main holidays of Dashain.United Ajod Insurance has been providing special customer care counter at CTC Mall, Kathmandu on the auspicious days of Dashain (Phulpati, Maha Ashtami and Mahanawami). The counter will remain open from 11 am to 3 pm even though the branches will remain closed from September 29 to 3 pm. It will provide claim service, policy renewal and much-needed support.
Nepal Life Insurance (NLIC) has been encouraging one to buy a life insurance policy with the culturally significant Dashain bonus as a smart investment. This emphasizes the dual benefits of insurance to protect family and disciplined long-term savings.The use of digital payments has also increased in the insurance sector during this Dashain festival. Digital wallets and apps like eSewa and Khalti have simplified the process of premium payment and claim filing by implementing the “Festive Care” campaign that helps policyholders amidst the hectic travel and shopping hectic hours.
The regulatory body Nepal Insurance Authority (NIA) has given strict instructions to insurance companies to speed up claim payment and increase customer service response capacity during this period. This directive aims to increase confidence in insurance among the general public and expand access to insurance.In addition, the government’s budget for the fiscal year 2082/83 has laid a policy emphasis on expanding insurance access to rural and marginalized communities and restructuring the health insurance program to control misuse.Concluding On the occasion of Dashain, this holistic strategy of extending services of insurance companies, bonus investment incentive and digital facilitation focuses on utilizing the festival not only as a celebration but also as an opportunity for financial prudence and risk management. The insurance sector seems to be trying to broaden both public trust and access, taking the festival as an important moment to raise awareness.
