Kathmandu. There is a provision that customers can lodge their complaints related to banking with The Nepal Rastra Bank.
If the customer is not satisfied with the actions taken by the concerned banks and financial institutions to address the complaints, then the complaint can be registered with the financial customer protection unit of the central bank.
Banks and financial institutions have a grievance redressal officer and a complaint portal is also placed on the organization’s website. Complaints can be registered on the portal or contact the grievance officer for grievance redressal. If the financial service provider is not satisfied with the work done to resolve the complaint or the complaint is not resolved, then the complaint can be registered with the Financial Customer Protection Unit of the Rastra Bank.
Complaint can be registered with the Rastra Bank in this way
- other means such as email, telephone and self-presence with The Nepal Rastra Bank to receive or register complaints.
Complaint TAG_OPEN_li_18 s can be registered on the rastra bank’s online portal www.gunaso.nrb.org.np.
A complaint can also be submitted through a written application addressed to TAG_OPEN_li_17 the Rastra Bank.
TAG_OPEN_li_15 In addition to the above mentioned arrangements, a separate complaint desk has been set up in the Department of Supervision of Microfinance Institutions to manage complaints related to microfinance services and a toll-free number and a separate hotline have also been arranged.
Nepal Rastra Bank (NRB) has urged the banks and financial institutions to take timely initiative to resolve any complaints related to their activities through institutional channels.
