Kathmandu. Insurance is a financial protection system. Which gives people confidence in times of uncertainty. Unfortunately, this promise of protection is often broken due to bad behavior by insurance companies.
Many companies intentionally delay claim payments in order to avoid liability, deny the actual claim, or defraud customers by paying them less than they are entitled to. This unethical behavior is known as misconduct or bad faith insurance in the insurance sector.
When the insured files a genuine claim, they expect the insurance company to resolve it fairly and honestly. However, the reality is that many companies complicate the claims process. Sometimes unnecessary delays, unnecessary document requests, or misinterpretations of insurance terms are used to confuse the customer. In some cases, even genuine claims are denied to avoid paying compensation.
Such behavior is not only a violation of professional duty but also illegal. Most insureds do not understand the complex legal language of insurance contracts. As a result, misinterpretations or vague answers from the company often harm the insured.
Many people abandon claims because of frustration. Which benefits the insurance company. However, the principle of insurance law is clear: no entity can shirk its responsibilities and must show good faith in its customers.
If a company intentionally delays a claim or rejects it without reason, it constitutes bad conduct. When dealing with such behaviour, it is important to be vigilant and protect evidence. Every conversation, written response, e-mail or phone call should be documented. Because this evidence can form the basis of future legal action.
In such cases, the most effective approach is to consult with an experienced insurance lawyer. A professional lawyer can analyze the policy language and prove the company’s misconduct. If necessary, they can help negotiate a fair resolution or refer the case to court.
Legal interference often forces the company to resolve quickly. The insurance industry is based on trust. If fraud and delays replace commitment and fairness, public confidence in the entire system is lost. Therefore, regulatory authorities should conduct regular monitoring and take strong steps to hold insurance companies accountable.
Similarly, the insured should be aware of their rights. So that no company can harm them arbitrarily.
Ultimately, it’s a matter of fairness and accountability. People buy insurance with their hard-earned money in the hope of security; That protection should not be lost due to improper practice. Therefore, timely legal action, professional advice and public awareness are important.
If someone feels that their insurance claim is being unnecessarily delayed or rejected, then silence is not the solution. Taking legal action is the right approach.
We can create a fair, transparent and humane insurance system only by raising voice against the bad practices in the insurance sector. Where the rights of every customer are paramount. –Raj Kiran Das÷Insurance News BD
