Kathmandu. MetLife Nepal, which is continuously committed to strengthening customer trust, has launched a new Customer Claims Process Tracking System. Through this service, customers will be able to get updated information about their claims easily and securely without having to call customer service or visit a branch. <\/p>\n
In order to increase customer access and transparency to claim information, the new service has been launched as per the directives of the Insurance Authority of Nepal (NIA) and customers will be able to track the status of their claims online at any time and from anywhere. Customers can view the progress of their claim process, the current review phase and the required details or documents that are yet to be completed through the MetLife Nepal website. <\/p>\n
Nirmal Kaji Shrestha, General Manager, MetLife Nepal, said, “Insurance is ultimately about fulfilling a commitment made to the customer at the time they need it most, and claim payment is an important aspect of that commitment. It helps to increase customer confidence through greater transparency by reducing the uncertainty that may appear after registering a claim. \u201c<\/p>\n
The service is a reflection of MetLife’s customer-preference approach and its commitment to continuously improving the use of digital services to make insurance simpler, more transparent, and more accessible.<\/p>\n","protected":false},"excerpt":{"rendered":"
Kathmandu. MetLife Nepal, which is continuously committed to strengthening customer trust, has launched a new Customer Claims Process Tracking System. Through this service, customers will be able to get updated information about their claims easily and securely without having to call customer service or visit a branch. In order to increase customer access and transparency […]<\/p>\n","protected":false},"author":9,"featured_media":321183,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[45152,45159],"tags":[],"class_list":["post-321188","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-life-insurance-en","category-news-en"],"acf":[],"_links":{"self":[{"href":"https:\/\/insurancekhabar.com\/ikbrapi\/wp\/v2\/posts\/321188","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/insurancekhabar.com\/ikbrapi\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/insurancekhabar.com\/ikbrapi\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/insurancekhabar.com\/ikbrapi\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/insurancekhabar.com\/ikbrapi\/wp\/v2\/comments?post=321188"}],"version-history":[{"count":1,"href":"https:\/\/insurancekhabar.com\/ikbrapi\/wp\/v2\/posts\/321188\/revisions"}],"predecessor-version":[{"id":321189,"href":"https:\/\/insurancekhabar.com\/ikbrapi\/wp\/v2\/posts\/321188\/revisions\/321189"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/insurancekhabar.com\/ikbrapi\/wp\/v2\/media\/321183"}],"wp:attachment":[{"href":"https:\/\/insurancekhabar.com\/ikbrapi\/wp\/v2\/media?parent=321188"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/insurancekhabar.com\/ikbrapi\/wp\/v2\/categories?post=321188"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/insurancekhabar.com\/ikbrapi\/wp\/v2\/tags?post=321188"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}