{"id":318231,"date":"2026-10-02T16:53:14","date_gmt":"2026-10-02T11:08:14","guid":{"rendered":"https:\/\/insurancekhabar.com\/?p=318231"},"modified":"2026-10-02T16:55:05","modified_gmt":"2026-10-02T11:10:05","slug":"using-the-5-whys-to-find-the-root-of-the-problem-useful-for-insurance-agents-2","status":"publish","type":"post","link":"https:\/\/english.insurancekhabar.com\/using-the-5-whys-to-find-the-root-of-the-problem-useful-for-insurance-agents-2\/","title":{"rendered":"Using the &#8216;5 Whys&#8217; to Find the Root of the Problem: Useful for Insurance Agents"},"content":{"rendered":"<ul>\n<li> <span style=\"color: #0000ff\"> <strong>Sunil Kumar Acharya<\/strong><\/span><\/li>\n<p>}<\/p>\n<\/ul>\n<p><strong> <\/strong>&#8216;5 Why&#8217; is a simple and effective way to get to the real root cause of a problem, rather than just looking at the outer shell of a problem and looking for an immediate solution. <\/p>\n<p><span style=\"color: #0000ff\"> <strong>History<\/strong> <strong>R<\/strong> <strong>Development<\/strong><\/span>}<\/p>\n<p>}<\/p>\n<ul>\n<li> <span style=\"color: #0000ff\"> <strong>Beginning:<\/strong><\/span> This method was developed in the 1930s by Sakichi Toyoda, the founder of Toyota Motor Corporation, to solve machinery problems. <\/li>\n<li> <span style=\"color: #0000ff\"> <strong>popular<\/strong><strong>:<\/strong><\/span>} As Toyota&#8217;s head of production, Taiichi Ohno, noted in his famous book <em>&#8216;Toyota Production System: Beyond Large-Scale Production&#8217;<\/em>}, asking &#8216;Why?&#8217; five times in a row to any problem reveals both the real cause of the problem and the permanent solution. <\/li>\n<li> <span style=\"color: #0000ff\"> <strong>Modern<\/strong> <strong>Experiment<\/strong><strong>:<\/strong><\/span>} At present, this technology is not only limited to cable production but has also become an integral part of managerial systems such as Kaizen, Lean Manufacturing, and Six Sigma. <\/li>\n<\/ul>\n<p>Eric Rice has shown the special importance of this method in his famous book <em>&#8216;The Lean Startup&#8217;<\/em>. Since new businesses or startups have limited resources and resources, mishandling the problem can lead to great losses. The &#8216;5 Whys&#8217; technology helps startups find the root of complex problems and implement effective countermeasures at a low cost and in a short time. <\/p>\n<p><span style=\"color: #0000ff\"> <strong>5 <\/strong><strong>Why <\/strong><strong>Technique:<\/strong><\/span><\/p>\n<p>}<\/p>\n<p><span style=\"color: #0000ff\"> <strong>Problem <\/strong><strong>Identify <\/strong><strong><\/strong>{TAG_CLOSE_span_246}}<\/p>\n<p>}<\/p>\n<p>Why is this happening? Corrective measures<\/p>\n<p>Why did that happen? Answer: Corrective measures<\/p>\n<p>Why did that happen? Answer: Corrective measures<\/p>\n<p>Why did that happen? Answer Corrective measures<\/p>\n<p>Why did that happen? Answer: The root cause<\/p>\n<p>When the problem appears, a way is to ask a consistent &#8220;why?&#8221; question to find out &#8220;What is the root cause?&#8221; rather than &#8220;Who is to blame?&#8221; <\/p>\n<p><span style=\"color: #0000ff\"> <strong>Problem<\/strong><\/span><\/p>\n<p><span style=\"color: #0000ff\"> <strong>Assembly <\/strong><strong>}{TAG_CLOSE_strong_494}}<strong>}{TAG_CLOSE_strong_493}}<strong>Robotic <\/strong><strong>Assembly Robot <\/strong>{{TAG_OPEN_strong_490}{TAG_CLOSE_strong_490}}<strong>}. <\/strong> <\/span> <\/p>\n<p><span style=\"color: #0000ff\"> <strong>5 Whys <\/strong><strong>Analysis <\/strong><\/span>}<\/p>\n<p><span style=\"color: #0000ff\"> <strong>1 First &#8216;<\/strong><\/span><strong><span style=\"color: #0000ff\">Why&#8217;<\/span> :<\/strong> Why did the robot stop? <\/p>\n<p><span style=\"color: #0000ff\"> <strong>Cause:<\/strong>{<\/span> circuit overloaded and fuse blown. <\/p>\n<p><span style=\"color: #0000ff\"> <strong>Corrective{<\/strong> <strong>Solution<\/strong><strong>} : <\/strong><\/span> Insert a new fuse and start the robot immediately. <\/p>\n<p><span style=\"color: #0000ff\"> <strong>2<\/strong><strong>}. <\/strong> <strong>second &#8216;<\/strong><\/span><strong><span style=\"color: #0000ff\">Why&#8217;<\/span> :<\/strong> circuit overloaded? <\/p>\n<p><span style=\"color: #0000ff\"> <strong>Cause:<\/strong> <\/span> There was not enough lubrication (oil) in the bearing, causing the bearing to jam. <\/p>\n<p><span style=\"color: #0000ff\"> <strong>Corrective{<\/strong> <strong>Remedy:<\/strong><\/span> Clean the bearings and immediately add new mobil\/grease. <\/p>\n<p><span style=\"color: #0000ff\"> <strong>3<\/strong><strong>. <\/strong> <strong>Third &#8216;<\/strong><strong>Why<\/strong>&#8216;<\/span>: Why didn&#8217;t the lubrication reach the bearing? <\/p>\n<p><span style=\"color: #0000ff\"> <strong>Reason:<\/strong> <\/span>The robot&#8217;s oil pump was not pumping enough oil. <\/p>\n<p><span style=\"color: #0000ff\"> <strong>Corrective <\/strong> <strong>Remedy:<\/strong><\/span> Repair or servicing of an oil pump. <\/p>\n<p><span style=\"color: #0000ff\"> <strong>4<\/strong><strong>. <\/strong> <strong>Fourth &#8216;<\/strong><strong>Why&#8217;<\/strong><\/span>: Why was the oil pump not working? <\/p>\n<p><span style=\"color: #0000ff\"> <strong>Cause<\/strong>:<\/span> The pump&#8217;s intake filter was avoided by metal shavings. <\/p>\n<p><span style=\"color: #0000ff\"> <strong>Corrective{<\/strong> <strong>Solution<\/strong><\/span>}: Cleaning the filter and changing the filter. <\/p>\n<p><span style=\"color: #0000ff\"> <strong>5<\/strong><strong>. <\/strong> <strong>Fifth &#8216;<\/strong><strong>Why&#8217; (<\/strong><strong>Main <\/strong><strong>Cause &#8211; Root Cause)<\/strong><\/span>: Why did metal fragments accumulate in the filter? <\/p>\n<p><span style=\"color: #0000ff\"> <strong>Cause:<\/strong><\/span> The pump did not have a proper mesh filter or regular maintenance checklist to filter out metal particles. <\/p>\n<p><span style=\"color: #0000ff\"> <strong>Corrective{<\/strong> <strong>Solution:<\/strong>{<\/span> Install a high quality filter on the pump and implement an SOP (Standard Operating Procedure) that checks the pump every week. <\/p>\n<p><span style=\"color: #0000ff\"> <strong> <\/strong> <strong>car <\/strong><strong>}<\/strong><strong>}{TAG_CLOSE_strong_447}}<strong>importance<\/strong><\/span><\/p>\n<p>}<\/p>\n<ul>\n<li> If only the fuse had been changed and released, the robot would have shut down again in a few hours. 5 Whys provides a permanent solution by finding the root cause of the problem. <\/li>\n<\/ul>\n<p><span style=\"color: #0000ff\"> <strong> <\/strong> <strong>5 <\/strong><strong><\/strong><strong>Technique: <\/strong>{<strong>Insurance Agent{<\/strong><strong><\/strong> <strong>Efficiency {<\/strong><strong>Improvement<\/strong><\/span><\/p>\n<p>5 Why Technology is an effective method of problem solving that helps to find out the main reason for the problem by repeatedly asking the question &#8220;Why?&#8221; It can be used to improve the efficiency of your team&#8217;s life insurance agents as follows:<\/p>\n<p><span style=\"color: #0000ff\"> <strong>Example: <\/strong><\/span><strong>Sales <\/strong><strong>Target <\/strong><strong>Complete <\/strong><strong><\/strong><strong>Problem <\/strong><strong>Identity<\/strong><\/p>\n<p><span style=\"color: #0000ff\"> <strong>Problem: <\/strong><\/span><strong>Sales <\/strong><strong>Target <\/strong><strong>Complete <\/strong><strong><\/strong>{{TAG_OPEN_strong_425}. <\/strong> <\/p>\n<p><span style=\"color: #0000ff\"> <strong>5 <\/strong><strong><\/strong><strong>}{TAG_CLOSE_strong_422}}<strong>Applicable <\/strong><strong>}{<\/strong>}{<\/span><\/p>\n<p>}<\/p>\n<p><span style=\"color: #0000ff\"> <strong>1<\/strong><strong>. <\/strong> <strong>First <\/strong><strong>Why:<\/strong><\/span> &#8220;Why is the sales target not met?&#8221; <\/p>\n<p><span style=\"color: #0000ff\"> <strong>Answer: <\/strong><\/span> Agents are not contacting enough potential clients. <\/p>\n<p><span style=\"color: #0000ff\"> <strong>Corrective{<\/strong> <strong>Measures: <\/strong>{<\/span> Setting a minimum daily or weekly contact target for agents. Introducing a general reporting or logbook system to track daily activity, conducting practice sessions related to prospecting. <\/p>\n<p><span style=\"color: #0000ff\"> <strong>2. <\/strong><strong>Second <\/strong><strong>}Why:<\/strong><\/span> &#8220;Why aren&#8217;t agents contacting enough potential clients?&#8221; <\/p>\n<p><span style=\"color: #0000ff\"> <strong>Answer:<\/strong><\/span> They are hesitant to contact new customers. <\/p>\n<p><span style=\"color: #0000ff\"> <strong>Corrective<\/strong> <\/span><strong><span style=\"color: #0000ff\">Remedy:<\/span> <\/strong> Role-play in the office to overcome the fear and hesitation of agents and send a senior or manager to the first few meetings with an experienced senior or manager (joint fieldwork). <\/p>\n<p><span style=\"color: #0000ff\"> <strong>3. <\/strong><strong>Third <\/strong><strong>Why:<\/strong><\/span>&#8220;Why are they hesitant to contact new customers?&#8221; <\/p>\n<p><span style=\"color: #0000ff\"> {{TAG_OPEN_strong_403}Answer:<\/strong> <\/span>They lack confidence in the knowledge of life insurance plans. <\/p>\n<p><span style=\"color: #0000ff\"> <strong>Corrective{<\/strong> <strong>Remedy: <\/strong><\/span> Prepare and distribute a &#8216;Product Pitch Sheet&#8217; (abstract) that is easy to understand the main features, benefits and comparisons of all life insurance plans. To conduct short and regular quizzes or review sessions to test the knowledge of the plans. <\/p>\n<p><span style=\"color: #0000ff\"> <strong>4. <\/strong><strong>Fourth <\/strong><strong>Why:<\/strong><\/span> &#8220;Why do they lack confidence in their knowledge of life insurance plans?&#8221; <\/p>\n<p><span style=\"color: #0000ff\"> <strong>Answer:<\/strong><\/span> They have not received enough training and materials. <\/p>\n<p><span style=\"color: #0000ff\"> <strong>Corrective{<\/strong> <\/span><strong><span style=\"color: #0000ff\">Measures:<\/span> <\/strong> Immediately provide training modules, brochures, and digital sales materials required by all agents. Arrange for mandatory orientation &amp; product training for new agents. <\/p>\n<p><span style=\"color: #0000ff\"> <strong>5. <\/strong><strong>Fifth <\/strong><strong>Why:<\/strong><\/span> &#8220;Why haven&#8217;t they received enough training and materials?&#8221; <\/p>\n<p>Answer: The training schedule is irregular and does not focus on practical challenges. <\/p>\n<p><span style=\"color: #0000ff\"> <strong>Corrective <\/strong> <strong>Solution: <\/strong><\/span> Create a fixed and regular yearly\/monthly training calendar. Restructure the training based on practical challenges, Objection Handling, Sales Skills, and real market examples rather than just theoretical ones. <\/p>\n<p><span style=\"color: #0000ff\"> <strong>Main <\/strong><strong>Cause <\/strong><strong>Solution<\/strong><\/span>}<\/p>\n<p>}<\/p>\n<ul>\n<li>Organize regular and practical training sessions. <\/li>\n<li> Prepare easy-to-understand content about insurance plans. <\/li>\n<li>Do joint field work and get training in prospecting. <\/li>\n<li>Perform <strong>role-<\/strong><strong>play{<\/strong> exercises to increase confidence in talking to customers. <\/li>\n<\/ul>\n<p>This &#8220;5 Whys&#8221; is very useful to find out the root of the problem. The &#8220;5 Whys&#8221; not only find out the superficial needs of the prospect, but also the real needs, feelings, and priorities behind them, such as: <\/p>\n<p><span style=\"color: #0000ff\"> <strong>Potential <\/strong><strong><\/strong><strong>} <\/strong><strong>} <\/strong><strong>{TAG_CLOSE_strong_380}}<strong>Life <\/strong><strong>} <\/strong>{{TAG_OPEN_strong_377}. \u201d<\/strong><\/span><\/p>\n<p><strong> First Why:<\/strong> Why do you think you don&#8217;t need life insurance right now? <\/p>\n<p><strong> Prospect <\/strong><strong>} <\/strong><strong>Possible <\/strong><strong>Reply{<\/strong><strong>:<\/strong> My income is fine, the family is running. <\/p>\n<p><strong> Second Why:<\/strong> Did you say you don&#8217;t need insurance because the income is good? <\/p>\n<p><strong> Prospect <\/strong><strong> to <\/strong><strong>Possible <\/strong><strong>Reply{<\/strong><strong>:<\/strong> Yes, I am taking care of the family expenses myself. <\/p>\n<p><strong> Third Why:<\/strong> If your source of income is temporarily stopped, how will the family&#8217;s expenses run? <\/p>\n<p><strong> Prospect <\/strong><strong><\/strong><strong>} Potential <\/strong><strong>Reply{<\/strong><strong>:<\/strong> can run for some time. <\/p>\n<p><strong> Fourth Why:<\/strong> How long can savings sustain the family&#8217;s regular expenses? <\/p>\n<p><strong> Prospect <\/strong><strong> to <\/strong><strong>Possible <\/strong><strong>Reply{<\/strong><strong>:<\/strong> Probably for 1\u20132 years. <\/p>\n<p><strong> Fifth Why:<\/strong> In your absence, are there enough provisions for your children&#8217;s education, credit, and long-term financial security for your family? <\/p>\n<p><strong> Prospect <\/strong><strong>} <\/strong><strong> Possible <\/strong><strong>Reply{<\/strong><strong>:<\/strong> is not planned separately for that. <\/p>\n<p><span style=\"color: #0000ff\"> <strong>Agent<\/strong><strong>:<\/strong> <\/span>&#8221; So, Sir\/Madam, we are not just talking about buying insurance. We are talking about creating a safety plan so that the financial responsibility that you have now for the family will continue even when you are not there. \u201c<\/p>\n<p><span style=\"color: #0000ff\"> <strong>we<\/strong> <strong>le<\/strong> <strong>here<\/strong> <strong>k<\/strong> <strong>}<\/strong> <strong>t <\/strong><strong>? <\/strong> <\/span> <\/p>\n<p>Prospect&#8217;s statement \u2192 reason \u2192 deep cause \u2192 the real problem \u2192 emotional need \u2192 solution<\/p>\n<p>Therefore, we need to find out the customer&#8217;s WHY and sell him the insurance plan as per his requirement. <\/p>\n<p><span style=\"color: #0000ff\"> <strong>Example<\/strong> <strong>2: <\/strong><strong>&#8220;<\/strong><strong>Malai<\/strong> <strong>Nepal{<\/strong> <strong>Living<\/strong> <strong>Insurance<\/strong> <strong>Above<\/strong> <strong>Believe <\/strong> <strong>. <\/strong> <strong>\u201d<\/strong><\/span><\/p>\n<p><span style=\"color: #0000ff\"> <strong>1<\/strong><strong>. <\/strong> <strong>First<\/strong><strong> &#8216;<\/strong><strong>Why<\/strong><\/span><strong><span style=\"color: #0000ff\">?&#8217;:<\/span><\/strong>&#8220;Is there any specific reason why you distrust insurance?&#8221; <\/p>\n<ul>\n<li> <span style=\"color: #0000ff\"> <strong>Customer&#8217;s <\/strong> <strong>Reply{<\/strong><\/span><strong>:<\/strong> &#8220;When a claim is made, life insurance companies struggle to make payments and the process becomes very cumbersome. &#8220;<\/li>\n<li> <span style=\"color: #0000ff\"> <strong>Corrective<\/strong> <strong>Remedy{<\/strong><strong>:<\/strong><\/span> To make it clear that the claims process is simple and transparent, the company&#8217;s <strong>Regular<\/strong> <strong>Claim{<\/strong> <strong>Payment<\/strong><strong>Ratio{{TAG_CLOSE_strong_ 311}}<strong> (Claim Settlement Ratio)<\/strong> Showing the figures. <\/li>\n<\/ul>\n<p><span style=\"color: #0000ff\"> <strong>2<\/strong><strong>}. <\/strong> <strong>Second<\/strong><strong> &#8216;<\/strong><strong>Why<\/strong><strong>}&#8217;<\/strong><strong>: <\/strong><\/span>}&#8221;How did you realize that claims are being paid?&#8221; <\/p>\n<ul>\n<li> <span style=\"color: #0000ff\"> <strong>Customer<\/strong> <strong>Reply{<\/strong><strong>:<\/strong><\/span> &#8220;When a friend&#8217;s family claimed, the company asked for various documents and was months late to get paid. &#8220;<\/li>\n<li> <span style=\"color: #0000ff\"> <strong>Corrective <\/strong> <strong>Remedy: <\/strong><\/span> Clearly state the checklist of documents required for the claim at the outset and explain that the main reasons for the delay (incorrect or incomplete documentation) are the main reasons for the delay. <\/li>\n<\/ul>\n<p><span style=\"color: #0000ff\"> <strong>3<\/strong><strong>}. <\/strong> <strong>Third<\/strong><strong> &#8216;<\/strong><strong>Why<\/strong><strong>&#8216;: <\/strong><\/span>}&#8221;Why did your friend have such delays and problems with claim payment?&#8221; <\/p>\n<ul>\n<li> <span style=\"color: #0000ff\"> <strong>Customer<\/strong> <strong>Reply{<\/strong><\/span><strong>:<\/strong> &#8220;When insured, the agent sold easily saying &#8216;nothing, all is available&#8217;, but later came to know about the terms and conditions at maturity or claim. &#8220;<\/li>\n<li> <span style=\"color: #0000ff\"> <strong>Correct<\/strong> <strong>Remedy: <\/strong><\/span> When filling out the Insurance Proposal Form, please sign the <strong> Terms<\/strong><strong> (Terms &amp; Conditions)<\/strong>, Exclusions, and Regulations only after clearly reading\/explaining them. <\/li>\n<\/ul>\n<p><span style=\"color: #0000ff\"> <strong>4<\/strong><strong>. <\/strong> <strong>Fourth<\/strong><strong> &#8216;<\/strong><strong>Why<\/strong><strong>&#8216;:<\/strong><\/span> &#8220;Why don&#8217;t agents explicitly state all the terms and conditions at the outset?&#8221; <\/p>\n<ul>\n<li> <span style=\"color: #0000ff\"> <strong>Customer<\/strong> <strong>Reply{<\/strong><strong>:<\/strong><\/span> &#8220;They are in a hurry to earn a commission by selling the policy, not paying attention to the after-sales service or accurate information. &#8220;<\/li>\n<li> <span style=\"color: #0000ff\"> <strong>Corrective <\/strong> <strong>Measures: <\/strong><\/span>Agents to practice need-based selling and ethical selling; Making customer safety, not just commissions, the main goal. <\/li>\n<\/ul>\n<p><span style=\"color: #0000ff\"> <strong>5<\/strong><strong>. <\/strong> <strong>Fifth<\/strong><strong> &#8216;<\/strong><strong>Kin<\/strong><strong>&#8216; (<\/strong><strong>Root<\/strong> <strong>Cause<\/strong><strong> &#8211; Root Cause: <\/strong><\/span> &#8220;Why is there such opacity and haste in the sales process?&#8221; <\/p>\n<ul>\n<li> <span style=\"color: #0000ff\"> <strong>Customer<\/strong> <strong>Response<\/strong><strong>:<\/strong><\/span> &#8220;Agents are under pressure to meet targets, but lack a system to provide them with complete knowledge, quality training, and improve after-sales customer service.&#8221; &#8220;<\/li>\n<li> <span style=\"color: #0000ff\"> <strong>Corrective<\/strong> <strong>Remedy: <\/strong><\/span>Mandatory and continuous <strong>Product Knowledge &amp; Claim Process Training{<\/strong> for agents. When handing over a Policy Bond to a customer, implement a system of cross-checking the terms and conditions through <strong>&#8220;Welcome Call&#8221;<\/strong> or <strong>Verification Call{<\/strong>. <\/li>\n<\/ul>\n<p><span style=\"color: #0000ff\"> <strong>Probable<\/strong> <strong>Root<\/strong> <strong>Cause<\/strong><\/span><\/p>\n<p>}<\/p>\n<ul>\n<li>The problem of trust is not just a misconception of the customer; it can be related to various aspects such as transparency, accurate information, ethical selling, claims experience, and after-sales customer service. <\/li>\n<li> Therefore, before a potential customer can say &#8220;this is wrong&#8221; when selling life insurance, he or she should find out what the root cause of the assumption is and solve it. Sometimes one or two &#8220;why?&#8221; questions can determine the root cause, while sometimes more than five questions may need to be asked. <\/li>\n<\/ul>\n<p>This technology helps you get to the root of problem solving and helps establish a culture of continuous improvement in your team. <\/p>\n<p><span style=\"color: #0000ff\"> <strong> (The writer is Head of Training Department of IME Life Insurance Company) )<\/strong><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Sunil Kumar Acharya } &#8216;5 Why&#8217; is a simple and effective way to get to the real root cause of a problem, rather than just looking at the outer shell of a problem and looking for an immediate solution. History R Development} } Beginning: This method was developed in the 1930s by Sakichi Toyoda, the [&hellip;]<\/p>\n","protected":false},"author":16,"featured_media":315645,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[45031,45159,45156],"tags":[],"class_list":["post-318231","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-banner-news-en","category-news-en","category-blog-en"],"acf":[],"_links":{"self":[{"href":"https:\/\/insurancekhabar.com\/ikbrapi\/wp\/v2\/posts\/318231","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/insurancekhabar.com\/ikbrapi\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/insurancekhabar.com\/ikbrapi\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/insurancekhabar.com\/ikbrapi\/wp\/v2\/users\/16"}],"replies":[{"embeddable":true,"href":"https:\/\/insurancekhabar.com\/ikbrapi\/wp\/v2\/comments?post=318231"}],"version-history":[{"count":1,"href":"https:\/\/insurancekhabar.com\/ikbrapi\/wp\/v2\/posts\/318231\/revisions"}],"predecessor-version":[{"id":318232,"href":"https:\/\/insurancekhabar.com\/ikbrapi\/wp\/v2\/posts\/318231\/revisions\/318232"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/insurancekhabar.com\/ikbrapi\/wp\/v2\/media\/315645"}],"wp:attachment":[{"href":"https:\/\/insurancekhabar.com\/ikbrapi\/wp\/v2\/media?parent=318231"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/insurancekhabar.com\/ikbrapi\/wp\/v2\/categories?post=318231"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/insurancekhabar.com\/ikbrapi\/wp\/v2\/tags?post=318231"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}